Rock Solid 4x4 wants you to be completely happy with your purchase and we're confident you’ll love everything, but understand if you need to make a return. We will accept unused or unfitted items with original packaging for returns and exchanges within thirty (30) days of purchase on the Rock Solid 4x4 website. All decisions on returns and exchanges are at the sole discretion of Rock Solid 4x4.

IMPORTANT RETURN NOTES AND EXCEPTIONS:

• Any item that has been fitted or used is NOT eligible for return.
• The original shipping charges are NOT refundable, and the customer must pay to ship the product back to Rock Solid 4x4.
• Returns will receive a refund issued in the original form of payment.
• Items purchased at a discount can only be exchanged for store credit.
• Order must not have been purchased as a clearance, final sale, or otherwise restricted type of sale as stated on the website.
• Returns can take up to 30 days to process.

Items Purchased in Retail Stores and not via the Rock Solid 4x4 website
Only items purchased directly from www.rocksolid4x4.com.au are eligible for returns. All other purchases made at any of our retail stores must be returned or exchanged directly to the store according to that store’s return policy. Any items shipped to Rock Solid 4x4 that have been purchased from a retail store or other online retail partner will not be accepted, and the item will be returned to the sender.

DEFECTIVE AND DAMAGED ITEMS

If any of your items arrive damaged, you have 30 days from the time of purchase to contact us here for assistance. 

MISSING ITEMS IN SHIPMENT

If you receive a package and there is a missing item, you must notify us within two (2) days to ensure proper handling of your claim. After two (2) days, we are not responsible for missing items not reported to us within the stated timeframe.

LOST OR STOLEN SHIPMENTS

Please see our Shipping Information page for information on how to address packages believed to be lost or stolen.